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Terms & Conditions

The Granary standard Terms & Conditions (unless otherwise agreed in writing)

Our usual check in time is 3pm and we would ask you to leave by 11am on the day of departure to give us time to get the cottage ready for the next guests, but we can be flexible on these times if there is nobody in before or after you. Please leave everything in a clean and tidy condition - you are responsible for any damage or loss sustained during your stay.

Deposit / confirmation / payment

Deposit

A booking for a holiday will only become firm when a deposit of £100 has been received, up to that time it will be a provisional booking.

Confirmation

We will confirm your booking via email once your deposit has been received. Please notify us if you have not received confirmation within 5 days of sending your deposit.

Payment

The balance of the total holiday cost will be due up to 6 weeks before the holiday begins. For bookings made within 6 weeks we would ask for the full amount on booking. If the full balance is not paid on time, we reserve the right to cancel the holiday booking, in which case the deposit will be forfeit.

Payment may be made by credit card or bank transfer.

The booking will be deemed to have been accepted from the person named as ‘lead name’ on the booking form or stated as such in any telephone booking. A binding contract between us (Tudor Holidays and the lead name) will come into existence once we receive your deposit, any other members of the party will be deemed to be guests of the lead name and his/her family. The contract shall be subject to English law and we both agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these Conditions of Hire form the basis of your contract.

Number in your party

It is a condition of your booking that the total number in your party shall not exceed the capacity of the property as advertised; babies under 2 are not normally counted as a member of your party. The use of tents or sleeping in motor vehicles adjacent to the property is not permitted.

Cancellation

Let us know as soon as possible if you have to cancel your holiday.

If you cancel, you are still liable for the payment of your balance-of-hire money. We will endeavour to relet your holiday, if we are able to do so before you pay your balance-of-hire money, you will only lose your booking deposit (or you may transfer your deposit to cover another period). If we are able to relet after you have paid your balance-of-hire money, we will refund the whole or part of that money up to a maximum of the hire charges we receive on reletting.

Linen and towels

Bed linen is provided; this will be sheets and hypoallergenic duvets and pillows. Towels are also provided - one bath towel per person and hand towels, if you require more than this please feel free to bring your own.

Availability

Your booking is accepted on the understanding that your confirmed property will be available for your use on the agreed date. Very occasionally, “force majeure” does not make this possible, where “force majeure” (see below) arises, we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative property, if available, if we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from “force majeure” as defined below, our liabilities are limited to offering you an alternative property (where available) or full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.

Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner’s control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owner’s control.

We (the owners) have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and we will have no further liability.

If, in the reasonable opinion of ourselves, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property or danger or significant annoyance to others, the contract may be terminated, in which case we will have no further liability. In this event, you will remain liable to pay the hire price and no refund shall be due.

Damage to the property

The hirer shall also be liable for any damage caused in the property during the period of hire. We (the owners) have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

Wheelchair/disabled persons

Unfortunately Tudor Cottage is not accessible for wheelchair users.To ensure the accommodation booked is suitable for visitors with a disability, it is essential that all booking applications from parties including people with special needs provide us with details of those needs.

Pets

I’m afraid we can’t accept pets of any kind in the cottage, not because we don’t like them (we have cats and dogs ourselves) but because we have a lot of guests with asthma or other allergies who book with us specifically because we don’t. We don’t have carpet and all the pillows and duvets are hypo-allergenic for the same reason and for some people we also have to remove the small bedside rugs and any dried flowers in the cottages.

Smoking

All our cottages are strictly no smoking, but of course you are welcome to smoke outside. If anyone is found to be smoking inside the properties the contract will be terminated, in which case the group/party will be asked to leave we will have no further liability. In this event, you will remain liable to pay the hire price and no refund shall be due.

Your vehicles

Your vehicles and their accessories and contents are left entirely at your risk. We (the owners) will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, in the case of our negligence.

Any shortcomings

Please notify any shortcomings with your property to us immediately so that remedial action, if appropriate, can be taken.

Personal holiday insurance

We do not operate any scheme of cancellation or travel insurance and you should obtain your own insurance cover for the holiday.