Terms and Conditions

The Granary & Tudor Cottage standard rental terms & conditions (Unless otherwise agreed in writing)

Our usual check in time 3pm for The Granary and 4pm for Tudor Cottage and we would ask you to leave by 11am on the day of departure to give us time to get the cottage ready for the next guests – we can however be flexible on these times if there is nobody in before or after you.

Please leave everything in a clean and tidy condition - you are responsible for any damage or loss sustained during your stay.

Deposit / confirmation / payment

Deposit

A booking for a holiday will only be confirmed once we receive your deposit of £100.

Confirmation

We will confirm your booking via email once your deposit has been received - please notify us if you have not received confirmation within 5 days of sending your deposit.

Payment

The balance of the total holiday cost will be due up to 6 weeks before your holiday begins. For bookings made within 6 weeks we would ask for the full amount on booking. If the full balance is not paid on time, we reserve the right to cancel the holiday booking, in which case the deposit will be forfeit.

Payment may be made by credit card or bank transfer.

The booking will be deemed to have been accepted from the person named as ‘lead name’ on the booking form or stated as such in any telephone booking. A binding contract between us (Tudor Holidays and the lead name) will come into existence once we receive your deposit, any other members of the party will be deemed to be guests of the lead name and his/her family. The contract shall be subject to English law and we both agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these Conditions of Hire form the basis of your contract.

Number in your party

It is a condition of your booking that the total number in your party shall not exceed the capacity of the property as advertised; babies under 2 are not normally counted as a member of your party. The use of tents or sleeping in motor vehicles adjacent to the property is not permitted.

Cancellation

* If Welsh Govt restrictions prevent you from staying, we will give you a full refund of all monies paid or an alternative date, whichever suits you best. *

Tudor Holidays reserves the right to cancel or amend your holiday - however, in no case will we cancel your holiday less than 6 weeks before the arrival date except for reasons of ‘Force Majeure’ (as described below). In all other circumstances, if we are unable to provide the holiday booked, we will return to you all monies paid, or offer you an alternative date

If you need to cancel, Let us know as soon as possible - any cancellation request from you must be addressed to linda@acottageinwales.com If you cancel, you are still liable for the payment of your balance-of-hire money (except in the current times of Covid 19). We will endeavour to re-let your holiday, if we are able to do so before you pay your balance-of-hire money, you will only lose your booking deposit. If we are able to re-let after you have paid your balance-of-hire money, we will refund the whole or part of that money up to a maximum of the hire charges we receive on re-letting.

Liability

Tudor Holidays will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by “Force Majeure” (as described below).

All the facilities listed for The Granary & Tudor Cottage will usually be available to use, but we cannot be held responsible or refund any monies if something listed is temporarily unavailable for any reason.

Force Majeure

We regret we cannot accept liability where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage, expense or loss of any nature as a result of “force majeure”.

In these Terms & Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, political unrest, strikes, acts of god, epidemics, riots, civil strife, industrial disputes, natural and technical disasters, closure of ports and airports, terrorist activity, adverse weather conditions, fire and all similar events outside our control.

Linen and towels

Bed linen is provided; this will be sheets and hypo-allergenic duvets and pillows. Towels are also provided - one bath towel per person and hand towels, if you require more than this please feel free to bring your own.

Availability

Tudor Holidays (the owners) have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and we will have no further liability.

If, in the reasonable opinion of ourselves, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property or danger or significant annoyance to others, the contract may be terminated, in which case we will have no further liability. In this event, you will remain liable to pay the hire price and no refund shall be due.

Damage to the property You will be liable for any damage caused in the property during the period of hire. We (the owners) have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). You will be invoiced for any costs involved in repairing any damage caused and we will be entitled to recover the full amount of our administrative and legal costs and any expenses incurred in recovering any unpaid invoices.

Wheelchair/disabled persons

Unfortunately Tudor Cottage is not accessible for wheelchair users. To ensure the accommodation booked is suitable for visitors with a disability, it is essential that all booking applications from parties including people with special needs provide us with details of those needs.

Pets

I’m afraid we can’t accept pets of any kind in the cottage, not because we don’t like them (we have cats and dogs ourselves) but because we have a lot of guests with asthma or other allergies who book with us specifically because we don’t. All the pillows and duvets are hypo-allergenic for the same reason and if required we will also remove the small bedside rugs and any dried flowers from the cottage.

Smoking

Both cottages are strictly no smoking, but you are welcome to smoke outside if you need to. If anyone is found to be smoking inside the properties the contract will be terminated, in which case the group/party will be asked to leave we will have no further liability. In this event, you will remain liable to pay the hire price and no refund shall be due. We may also pursue a claim against you for any cleaning or redecoration required, to rid the house of the smell of cigarettes.

Your vehicles

Your vehicles and their accessories and contents are left entirely at your risk. We (the owners) will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than in the case of our negligence.

Website and advertisements

We aim to ensure that the information and descriptions provided are accurately conveyed on the official website and any authorised third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.

Please notify any shortcomings with your property to us immediately so that remedial action, if appropriate, can be taken.

Right of Entry

We shall be allowed the right of entry to the Property at all reasonable times for purposes of inspection or to carry out any necessary emergency repairs or maintenance.

Sauna use

Guests must: follow the instructions and any safety advice given in the ‘instructions for use.

Wi-Fi Terms of Use:

By accessing the wireless network, you acknowledge that your party are of legal age, you have read and understood and agree to be bound by this agreement. The wireless network service is provided by the property owners and is completely at their discretion. Your access to the network may be blocked, suspended, or terminated at any time for any reason. You agree not to use the wireless network for any purpose that is unlawful and take full responsibility of your acts and those of your party. The wireless network is provided "as is" without warranties of any kind, either expressed or implied.

If the network is down for any reason, we cannot be held responsible and no compensation will be payable – we will always use our best endeavour to reinstate the service as quickly as possible.

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